Register

GENERAL TERMS & CONDITIONS

1. General

These Terms and Conditions (“T&Cs”) serve as the primary reference for resolving any questions, disputes, or concerns related to the use of JokiCasino or any associated domains owned or operated by Damagi Marketing Solutions LTD (collectively referred to as the “Website,” “Websites,” or the “Company”). All gameplay on JokiCasino is governed by the rules outlined in these T&Cs. By using the Website or any of its services, you acknowledge that you have read, understood, and agreed to be bound by these terms. If you do not accept these T&Cs, you must discontinue use of the Website immediately.

JokiCasino and all its related intellectual property are owned by Damagi Marketing Solutions LTD, a company registered in the Republic of Cyprus, located at Arch. Makarios III & Evagorou, 1–7, MITSI 3, 1st Floor, Office 102, 1065 Nicosia, registration number HE403018. The company is licensed and regulated in Estonia under the Estonian Tax and Customs Board with operating license HKL000373 and activity license HKT000060.

In these T&Cs, “Damagi Marketing Solutions,” “we,” “us,” or “our” refer to the Company. The terms “you,” “your,” “player,” “end user,” or “account holder” refer to the individual using the Website.

By placing bets, accessing games, or using the Website in any way, you also agree to comply with:

  • The rules of each individual game, as described in its Help or Rules section;
  • Any restrictions or rules imposed by the game provider;
  • Bonus-specific terms;
  • Withdrawal-related terms; and
  • Any additional policies or conditions presented to you as part of the services.

The Company may update these T&Cs at any time without prior notice. Updates take immediate effect upon publication on this page, though promotional terms will not be applied retroactively. It is the player’s responsibility to review the T&Cs regularly, particularly before claiming bonuses or placing bets.

If any version of these T&Cs conflicts with another language version, the Estonian version published online shall prevail.

2. My Account

When a player registers or accesses the Website using electronic verification methods instead of a manual username/password, they authorize us to obtain the necessary personal information and create an account on their behalf.

The minimum legal age to open an account is 21. Players who reside in countries not listed as available during registration are not permitted to open an account or use the Website. The Company may refuse account registrations from any jurisdiction at its sole discretion.

Employees, contractors, agents, partners, or anyone with privileged access to internal information may not participate in any games during their employment.

Only one account is allowed per person, household, IP address, device, or environment. Duplicate accounts will be closed immediately, and any associated balances or winnings may be confiscated. Players using shared networks (e.g., dormitories, institutions) must contact support beforehand to avoid verification complications.

Your account cannot be transferred, sold, or assigned to any other individual. This includes transferring funds, winnings, claims, rights, or any value associated with the account. Any attempt to transfer ownership through gifting, trading, brokering, pledging, or similar actions is strictly prohibited.

JokiCasino may close any account at its discretion without obligation to provide a reason.

It is the player’s responsibility to ensure that login credentials remain confidential. Any activity completed using the correct username and password will be treated as authorized. We do not accept liability for unauthorized account access unless it results from our failure to maintain reasonable security standards.

Unused bonuses may be removed after 7 days. Accounts with a remaining balance and no activity for 12 months may incur a monthly administrative fee of up to $10.

Account Holder Declaration:
By creating an account, you confirm that you are of legal age, not politically exposed, using your account solely for personal purposes, and that all provided information is accurate, complete, and truthful. You must notify us within 7 days of any changes to this information.

3. Account Verification

All accounts must undergo verification to comply with legal obligations including age checks, fraud prevention, anti–money laundering controls, and withdrawal eligibility. To complete verification, players must submit the following:

  • A valid identity document (passport, driver’s license, or national ID);
  • A recent utility bill (up to 3 months old) showing name and address;
  • Any additional documents required by the Finance department.

Documents may be submitted through LiveChat or via email to [email protected]. Players accessing the Website via electronic identity verification automatically authorize us to collect the required identification data to create their account.

4. Deposits

To place bets at JokiCasino, players must first make a minimum deposit. Deposits may be completed through various payment providers, each with different terms, fees, processing times, and availability depending on the region. Deposits must always be made using a payment method belonging to the same person registered on the account.

Funds typically appear in the account shortly after the payment is confirmed. We may request proof of payment at any time. We do not offer credit under any circumstances, and we are not responsible for delays caused by external payment processors such as banks or financial institutions.

5. Withdrawals

Players may request withdrawals from their available balance once all deposit confirmations, wagering requirements, and verification procedures are completed. Withdrawals should be made to the same payment method used for depositing whenever possible.

Withdrawals must be made to an account belonging to the same individual registered on the JokiCasino account. Bonus funds and funds locked in unfinished games cannot be withdrawn.

The minimum withdrawal amount is $50. Requests below this threshold will be rejected and returned to the player’s balance. Standard withdrawal processing times range from 1–3 business days once verification is complete. If delays exceed 10 days, the player will be notified.

JokiCasino may decline withdrawals if verification is incomplete. Additional documents or notarized ID may be required at our discretion.

Daily withdrawal limit: **$5,000** Weekly withdrawal limit: **$10,000** Monthly withdrawal limit: **$40,000** VIP players may receive higher limits.

Large winnings of $40,000 or more may be paid in installments. No interest is applied to outstanding balances. Deposits not tied to bonuses must be wagered at least once before withdrawal, in accordance with anti–money laundering requirements. If fraud or money laundering is suspected, the account may be closed and funds confiscated.

6. Restricted Player Groups

It is the sole responsibility of each player to ensure that online gambling is permitted under the laws of their country or jurisdiction. Your decision to access the Website is made independently, and you are accountable for complying with any applicable local regulations. The Company does not provide legal advice, nor does it guarantee that the Website is lawful or suitable in your location.

JokiCasino only accepts players from regions where online gambling is legally permitted. If you attempt to register or play from a restricted jurisdiction, your account may be closed without notice. In such cases:

  • Bonuses and winnings will be voided;
  • Remaining balances may be returned (minus reasonable administrative charges);
  • Any funds improperly withdrawn must be repaid immediately upon request.

By using the Website, you confirm that online gambling is legal in your area and that you are not violating any laws. Any complaints or claims made against the Company regarding the legality of your participation will not be accepted.

7. Anti-Money Laundering and Counter-Terrorism Due Diligence

We are legally required to comply with all anti-money laundering (AML) and counter-terrorism financing regulations. To satisfy these obligations, we must conduct due diligence checks on all customers. Information collected for these purposes is processed according to our Privacy Policy.

Players acknowledge that we may use submitted information to perform public database checks or verification procedures. Although accounts may remain open during these checks, no withdrawals can be processed until verification is complete.

If a player fails to provide the required documents or if we cannot verify the provided information, the account will be blocked or terminated. Any remaining deposit funds will be returned unless legal obligations require us to withhold them.

We may request additional documentation at any time. Submitting requested documents does not necessarily mean no further information will be required later.

If we discover that any information provided was false or intentionally misleading, we reserve the right to cancel the registration, close the account, and withhold all winnings.

8. Refund Policy

By creating an account and using the Website, you acknowledge and agree to the Company’s Refund Policy, which is available in the footer of the Website. This policy outlines the specific circumstances under which refunds may be issued and the procedures for requesting them.

9. Responsible Gaming

We support responsible gaming practices and provide tools to help players maintain control of their gambling behavior. While we strive to offer a safe environment, it is ultimately the player’s responsibility to ensure they gamble within healthy limits.

By accepting these Terms & Conditions, you also confirm that you have not previously self-excluded from gambling and that no account of yours has been closed due to gambling-related issues, unless disclosed to us.

Players who wish to restrict or stop their gambling activities may use our self-exclusion options. These tools allow you to temporarily or permanently block access to your account. Self-exclusion applies only to JokiCasino unless we decide that extending the restriction to other brands under the same license is necessary.

We will make reasonable efforts to implement your self-exclusion request promptly. However, we cannot be held liable if you continue gambling before the restriction is fully activated.

Players located in Estonia may additionally register themselves on the national HAMPI self-exclusion list through the Estonian Tax and Customs Board.

You may also apply loss limits by contacting customer support or accessing the relevant settings. These limits restrict the maximum amount you can lose and automatically block bets that exceed the chosen threshold.

Requests to apply restrictions take effect immediately upon confirmation from our Support Team. Requests to loosen or remove limits require a 48-hour cooling-off period and cannot take effect sooner than seven days from the initial request.

If an account is closed for addiction-related reasons, all accounts under the same operator group will be affected, and reopening them is strictly prohibited.

10. Data Protection

We commit to using appropriate technical and organizational measures to protect the security of our systems and safeguard all data transmitted through the Website. Players are likewise responsible for maintaining the security of their own systems and ensuring safe transmission of data.

By using the Website, you acknowledge that your personal data may be processed by the Company and by trusted third parties who provide services on our behalf. This processing is necessary for the provision of gaming services, identity verification, payment handling, and compliance procedures.

All personal data is handled in accordance with our Privacy Policy and applicable data protection laws. We maintain contractual agreements with all third-party service providers to ensure compliance with relevant regulations.

For full information on how data is collected, used, stored, and protected, please review our Privacy Policy.

11. Complaints

Players who wish to file a complaint regarding any aspect of our services can reach our customer support team at [email protected]. To help us resolve matters efficiently, you must provide a detailed description of the issue, including any relevant screenshots, timestamps, or transaction information.

Complaints are first reviewed by our support agents and escalated internally when necessary. Players will be informed of the progress and outcome within a reasonable timeframe.

If you remain dissatisfied with the final decision provided by the Company, you may escalate the issue to the Estonian Tax and Customs Board by contacting them at [email protected].

12. Placing Bets Using the Website

To place a bet or participate in any gaming service, follow the instructions provided in the respective game section. It is your responsibility to verify that all bet details—stakes, selections, and amounts—are correct before confirming the transaction. Once a bet has been accepted, it cannot be altered or canceled unless explicitly agreed upon by the Company.

We reserve the right, at our sole discretion, to decline any bet or portion thereof, particularly in cases where you breach the Terms of Use or where suspicious activity is identified. No bet is deemed accepted until confirmed by us and reflected in your account balance.

Game-specific rules define when betting closes and when no further wagers are accepted. We may cancel or void bets in cases of collusion, fraud, cheating, technical issues, or regulatory requirements.

13. Collusion, Cheating, Fraud, Criminal Activity, and Breach of Terms

The following activities are strictly forbidden and classified as “Prohibited Practices.” Engaging in any such behavior constitutes a serious breach of these Terms:

  • Abusing bonuses, promotions, or reward systems;
  • Using external aids, bots, scripts, or software designed to provide unfair advantages;
  • Exploiting errors, bugs, or system vulnerabilities;
  • Opening multiple or duplicate accounts;
  • Participating in restricted games or circumventing geographic restrictions;
  • Fraudulent behavior, including the use of stolen or unauthorized payment methods;
  • Attempting to bypass verification requirements or submitting falsified documents.

If you suspect any player of engaging in prohibited behavior, you must notify Customer Support as soon as possible.

We reserve the right to take appropriate action, which may include account suspension, permanent closure, confiscation of funds, and reporting the incident to relevant authorities, payment providers, or other operators. Any winnings derived from prohibited activities may be voided and must be returned upon request.

If our security team cannot fully verify an account or suspects fraudulent intent, the account may be blocked permanently and all winnings voided.

14. SMS & Email

SMS and email notifications are services reserved for registered JokiCasino players. These messages may be generated automatically by our systems or sent as part of promotional campaigns. In cases where discrepancies arise between promotional messages and information published on the Website or within these Terms, the Website information will take precedence.

The Company is not responsible for message delivery failures, delays, or incorrect content. Certain promotions may be available only to specific groups of players who meet particular criteria determined by JokiCasino.

Some offers may require players to fulfill eligibility conditions before they can participate. Access to promotions is not guaranteed and may depend on individual account status or past activity.

15. Limitation of Liability

The services offered on this Website are intended for entertainment purposes only. Participation is fully voluntary, and players engage at their own discretion and risk. All games, software, and related services are provided “as is,” without any express or implied warranties.

We, along with our employees, partners, and service providers, make no guarantees that the Website will be free of interruptions, errors, malfunctions, or delays. We are not responsible for losses arising from technical issues, connectivity problems, software errors, or service interruptions.

You agree to indemnify and hold harmless the Company, its directors, partners, employees, and affiliates from any claims, expenses, damages, or liabilities connected to your use of the Website or participation in gaming activities.

16. IT Failure

In the event of technical issues affecting the software, hardware, or systems that support our services, we will take all reasonable measures to diagnose and resolve the issue as quickly as possible. If a game is interrupted and cannot resume from the exact point where it stopped without disadvantaging you or other players, we will take fair corrective action. This may include restoring your account balance to the state it held immediately after the last completed round recorded on our servers.

17. Errors or Omissions

Although we strive for accuracy, mistakes can occasionally occur. An error may arise in various situations, including but not limited to incorrect odds, misconfigured game rules, payment miscalculations, or bets accepted after markets should have closed. An error may also result from a technical malfunction or a prohibited practice.

When such an error occurs, we may take one or more of the following actions:

  • Correct and re-settle the bet at the accurate odds or correct terms;
  • Declare the bet void and refund the stake to your account;
  • In cases involving prohibited practices, apply sanctions as permitted under these Terms.

Any funds credited to your account due to an error are considered held in trust for the Company and must be returned immediately upon request. If such funds were already used to place bets or participate in games, those bets may be canceled, and any associated winnings may be withheld or reversed.

It is your responsibility to inform us as soon as reasonably possible if you notice an error. Failure to report an issue may result in the forfeiture of related winnings. We are not responsible for losses incurred as a result of errors by the player.

18. Breach of Agreement

If you violate any provision of these T&Cs or if we have reasonable grounds to suspect a breach, we reserve the right to suspend, restrict, or permanently close your account. We may also withhold or confiscate winnings and use available funds to compensate for damages arising from the breach.

Damagi Marketing Solutions LTD retains sole authority to determine whether your conduct violates our rules, policies, or terms. Decisions are final and not subject to appeal.

We are not liable for breaches caused by events beyond our reasonable control, including technical failures, regulatory actions, or force majeure circumstances.

19. Governing Law

These Terms and Conditions are governed by the laws of Estonia. Any dispute, claim, or controversy arising from or relating to these Terms, the Website, or the services offered shall fall under the exclusive jurisdiction of Estonian courts.

20. Game Rules

Each casino game available on JokiCasino follows specific rules set by the game provider. These rules can be accessed at any time by selecting the “Rules” or “Game Help” section within the game interface. It is the player’s responsibility to review and understand these rules before placing bets.

Casino

All casino games follow the rules published within the game itself. Provider-specific rules and variations may apply. If differences arise, the rules inside the game take precedence.

Live Casino

Live casino games—including Baccarat, Blackjack, Roulette, Double Ball Roulette, Casino Hold’em, Three Card Poker, and Caribbean Stud Poker—follow the official rules explained within each table’s interface. Game providers may apply variations, bet limits, or payout differences. Please review the table rules before playing.

Game rules include information on gameplay objectives, card values, betting options, payouts, winning combinations, and dealer procedures. In cases of technical failures or disruptions, all affected bets may be voided, and the game round may be canceled according to provider policies.